Orders are processed Monday through Friday excluding holidays (see below).
Orders received on weekends, holidays and after 10:00am CST will begin processing the next business day. We will do everything in our power to get your order out the next business day but rest assured that 99.999% of orders get fullfilled within 2 business days. Should there be a delay, such as billing questions, address formatting issues, etc, we will contact you directly.
Shipping times on orders outside the Continental US vary but you can expect shipping times of 4-6 business days to Hawaii and Alaska, 6-10 business days for Canada and 7-12 days elsewhere.
Please note that international customs operations, which are completely out of our control, can greatly affect shipping times. Please note: Packages are shipped out on business days.
Please allow 5-10 days to reach its destination
Canadian customs sets taxes, duties and brokerage fees on commercial goods. These fees will be determined at the border. We cannot determine, in advance, what these fees will be. GST (Goods & Services Tax) and PST (Provincial Sales Tax) vary based on the province to which your gear is shipped and on its value.
The duty is determined by the value of the merchandise and its place of origin. Goods that are totally made in the USA will be duty free, but, still subject to GST/PST.
You can get additional info by visiting www.ccra-adrc.gc.ca (Canada Customs and Revenue Agency) or www.cbsa-asfc.gc.ca, or by calling Toll Free (from within Canada) 1-800-461-9999, or, if outside of Canada, 1-204-983-3500 or 1-506-636-5064.
Your package will be subject to customs/duties charges. We are not responsible for customs/duties charges. These costs are determined by your local customs office. We cannot determine, in advance, what these fees will be. For more information on customs and duties charges, please contact your local customs office.
Send Questions & Inquiries To:
John Hardy Publishing Company
14781 Memorial Dr, Ste 559
Houston TX, 77079
or email: firstname.lastname@example.org